Our Process Healthcheck is a methodical approach to reviewing an organisation’s process. We do this by exploring the significant variables in successful deployment to making it’s use a success. We explore eight distinct aspects of the creation, delivery and use of your process.

We do this by gathering…

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‍quantitative input
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access to your process related tangible materials, such as documentation, procedures, induction presentation, quick references, etc.

qualitative input
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30minute structured conversations with personnelwho are involved in creating, deploying and usingthe process.
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STC INSISO has developed an innovative niche in the design and production of a wide range of business process solutions and associated training and roll-out.

The approach takes a ‘design’ view on the presentation, engagement, roll-out, training and communication around key business processes and initiatives in an organisation.

We look at the Visual Design.

We consider the Process Structure.

We help shape up Supporting Tools.

We define the Roll-out plan.

We create engaging Training experiences.

communicate: Give process and procedures gravitas - give them an identity which shows corporate backing, creates familiarity, and communicates a key message.  And promote that through a communications campaign.

accessibility: Understand how, where and when the target audience will use a procedure - does it need to be designed for ‘point-of-need’; does it need to be broken upon into parts; is it best accessed electronically ?

support: Plan for the life cycle of the process - launch it with simple and concise awareness training; provide more detailed training on specific aspects; and look to how you can provide support to those while using it, both in person and electronically.

evaluation: As a minimum, use and acceptance of the process or procedure needs to be reviewed.  This will uncover aspects which are difficult to implement, or unclear, or  identify suggestions for performance improvement.